“It’s the hardest you will ever work in your life, but it is also the most rewarding,” says Richard Palmer pointing out both sides of self-employment as a Cornwell franchise owner. “Every goal I’ve set up to this point I’ve made. So now, I’m setting higher goals.”
Richard has been in the automotive business nearly his entire career. He has worked in an automotive body shop both as a bodyman and as a service writer. His last job was working in Paintless Dent Removal (PDR).
When he decided to go into the tool business, he did his homework.
“I talked to dealers all over,” says Richard. “It was the only company (where) no one had ever worked for Cornwell and gone to another company. It was always they worked for another company and came to Cornwell. That was kind of a big thing to me ...their people weren’t jumping ship.”
Although he’s his own boss, he emphasizes he never feels alone with all the support he gets.
“It starts on the street with direct support from your district manager who is never more than a phone call away, But he’ll also come and ride with you. If you need something he’ll meet you,” Richard says. “If you’re having a problem with something he’s right there to help you get through it. ”
“The next level of support is on the telephone from the customer service agents who are there to support us,” says Richard. “And then it keeps going with our accounting department and other areas.”
“You know, the best part is the freedom,” says Richard.“ Cornwell gives you enough equipment, knowledge and support that if you’re willing to work hard you’ll definitely succeed.”
“I see a very profitable future,” Richard says.